Customers may quickly change their bookings and, if necessary, receive a refund. Turkish Airlines refund policy states that clients will receive a full refund from the airline if they cancel their flight reservations within 24 hours of the initial purchase on the same day, provided that the flight was 7 days or more out from the departure date.

The route and tariff categories will determine the amount of the refund that must be paid after cancellation. However, if Turkish Airlines changes the flight's planned time without notifying the passenger, the consumer may request a refund. The consumer also has the choice in this scenario to switch flights without paying any further fees.